連絡先情報

Contact Us

We are here to help with any question about your order, the balm, or how to use it. Every message is answered by a person, in English.

How to Reach Us

Email: support@perfecttone.co
Contact form: perfecttone.co/pages/contact
Average response time: 1 business day.

Support Hours

Monday to Friday. Messages received on a weekend or a public holiday are answered on the next business day. If you have had no reply after two business days, please check your spam folder and write to us again, because an answer was sent.

Business Details

Trading name: Perfect Tone
Business activity: online retail of body skincare, shipped internationally
Contact email: support@perfecttone.co

Perfect Tone operates exclusively online and does not have a physical retail location, so we cannot receive visitors or deliveries at a public address. Full business registration details are available on written request to the email address above.

What We Can Help With

  • Order status and tracking
  • Returns, withdrawals and refunds
  • Payment issues
  • Address corrections
  • Product questions: ingredients, how to apply it, whether it suits your skin
  • A reaction to the product
  • Privacy requests and access to your data
  • General store inquiries

Before You Contact Us

To help us solve it in one reply, please include:

  • Your order number
  • The name used on your order
  • A description of your question or issue
  • Photos, if you are reporting a damaged or wrong item

A Note on Medical Questions

We sell a cosmetic product and we are not medical professionals. We can tell you what is in the tube and how to apply it. We cannot diagnose a skin condition or advise you on a medicine. For that, please speak to a doctor or a pharmacist. If you have had a reaction to the product, stop using it and write to us, and see a doctor if it is severe or does not settle.

Useful Links

Thank you for choosing Perfect Tone.